Terms and conditions - For your use of our services

Last updated: July 11, 2024

ECDIGITAL (“we,” “our,” or “us”) values your privacy and recognises the importance of your personal information. In accordance with the General Data Protection Regulation (GDPR) 2018, our privacy policy summarises the information we may collect from you, as well as what we will do with it and what we will not do with it. The policy applies to any and all personal data (PD) we may collect, whether in person, over the phone, or via internet venues such as our website. Unless a different privacy policy has been published, your use of our website (https://ecdigital.com.au) and any other sites that we manage is subject to your agreement with this policy.

What do we do with your personal data?

It's always up to your whether you wish to provide us with your personally identifiable information. Personally identifiable information includes:

• - Your name, company, email address, phone number and company address
• - Any account details that you might provide us with
• - Your computers IP address indicating where your computer is located on the internet

If you provide us with personal information, we will not:

• - Sell or rent it to a third party with your permission
• - Disclose your personal data unless required for reasons by law.

Where do we store your personal data?

Any information you provide us will be securely stored on servers that we access through our third-party suppliers, all of whom we believe to have a clear commitment to upholding the requirements of GDPR. Where possible, we will choose to store personal data within Australia, however the nature of such online services may mean that your data is held outside of Australia. We've provided details of these providers with links to their privacy policies below.

Security

We take adequate steps to guarantee that our computer network and operating systems remain secure. Our sites may also contain links to third-party websites. These links are provided solely for your convenience. Links to third-party sites do not imply ECDIGITAL's sponsorship of such sites, and we are not responsible for the privacy practises of other sites' owners and administrators. Before you submit any personal information, we recommend that you read the privacy rules and practises of each site.

Use of our Website

- Your website, which is designed for use by people over the age of 16, may frequently be your first point of entry while investigating our services.

Cookies

All of our websites and services are subject to our cookie policy.

Cookies detect how you use our website anonymously and may allow particular features to improve your browsing experience. By activating the setting on your browser that allows you to block the setting of cookies, you can refuse to accept cookies. However, if you choose this option, you may be unable to utilise some of our website's services.

Cookies are used to gather various types of information, such as:

• - your visit's date and time;
• - the websites you go to; and
• - the website URL from which you linked to us (if applicable).

This is purely statistical data that allows us to analyse consumer patterns and does not include any personally identifiable information.

www.allaboutcookies.org is a good place to start if you want to learn more about cookies.

Analytics

We use Google Analytics, much like most other websites (GA). This helps us figure out how many people visit our website and how they locate and use our pages. Although GA does not collect information that can be used to identify you as a person as a result of your visit to our site, we do consider Google to be a third-party data processor. By disabling cookies in your web browser, you can prevent GA from tracking any portion of our website.

Other tracking tools

Other tracking mechanisms that collect information about how you use our site and the pages you visit may be used on our website. Unless you specifically disclose your personal data to us via an online form, none of these techniques will allow us to identify you. These tools may collect (but are not limited to) the following information:

• - Your device type, operating system, and browser type
• - Your device screen resolution
• - Your country
• - Mouse events
• - Keypresses
• - Referring URL and domain
• - Pages visited
• - Date and time pages were seen

Our website hosting

Our website is hosted by Google in a data centre in Iowa, US. Our SSL certificate, which displays our firm name in the browser address bar, encrypts and delivers all website traffic over https.

Google is a third-party data processor with headquarters in United States.

Email Newsletters

If you sign up for our email newsletters, your email address will be forwarded to Mailchimp, who provides us with email marketing services. Mailchimp is a third-party data processor in our eyes.

Your email address will be stored in Mailchimp's database for as long as we use their services, or until you ask to be removed from our mailing list. Each email we send will contain a “one-click” unsubscribe button that will remove you from the mailing list immediately.

Processors of Third-Party Data

We may store your information on third-party servers or through businesses that process personal information on our behalf. These third parties may be based outside of Australia, but we are confident that their privacy policies comply with GDPR.

• Our customer relationship management system (CRM)
• Our email platform
• Digital marketing tools such as website analytics

The following are the names of third-party suppliers and their privacy policies:

• Google (https://business.safety.google/compliance/)
• AWS (https://aws.amazon.com/compliance/data-protection/)
• Xero (https://www.xero.com/au/campaigns/xero-and-gdpr/)
• Stripe (payment provider - https://stripe.com/guides/general-data-protection-regulation)

Breach of Data

We will notify the Office of the Australian Information Commissioner and relevant persons within 72 hours of discovering a data breach, whether it is caused by our own storage or that of third parties.

Access to your personal information

You have the right to seek without charge information about the personal data we hold on you. Please send details of your request to privacy@ecdigital.com.au, and we'll get back to you as soon as we can.

Data of your customer

Because of the nature of our job, we frequently have visibility and access to your own customer data, making us a data processor. Although many of the same provisions will apply, the security of this data is protected by a separate Data Sharing Agreement (contract) between us, not by this privacy policy. For further information, please email privacy@ecdigital.com.au

Data Controller

ECDIGITAL, an Australian proprietary limited company with ABN 92 642 970 527 is the Data Controller.

Registered office: U5 37-41 Victoria St Epping NSW 2121 Australia

Data Protection Officer

Mr. A Thomas E

Director ECDIGITAL

Telephone: +61 2 8091 7600

Email: privacy@ecdigital.com.au

Modifications to our policies

We reserve the right to change our policy as needed to comply with new legislation or industry best practises. We will not directly notify you of any changes to our privacy policy, therefore we urge that you check this page for particular details on a regular basis.